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Titan Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.998% Positive (50 reviews)

Ratings based on data collected by third party reviewing platform.

5
88%
4
10%
3
2%
2
0%
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Latest Titan Direct customer service reviews

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Excellent

Trusted Customer
28 January 2020 08:29

'Excellent service again'

This is the second time that I have orders chairs for my grandchildren for Titan Direct , the ordering process is simple and they arrived in the timescale indicated well packaged and brought to my door by a very pleasant delivery driver.

Wonderful sturdy chairs in a great range of colours.

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Excellent

Daniel Chillingworth
3 January 2020 08:16

Excellent service, very helpful on the phone and order arrived very quickly.

Thank you very much for the great review of our helpful service.

1 desk was slightly damaged in transit but we’ve still been able to use it, again quick turn around on ordering and we got them all in time for the event. Thanks

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All as ordered first class service and product

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Excellent

Trusted Customer
5 July 2019 08:54

Quick service

Thank you very much for the really great review of our quick service and your fantastic new Titan One Piece chairs.

Same as above . Teachers also loved them

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The children loved them and it make the classroom colourful

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Average

Thomas Brownlie
9 June 2019 11:01

'Disappointing'

Poor delivery service.

Thank you for taking the time to leave your review.
I am very sorry that you are disappointed in the kerb side delivery that you received and I understand your frustration that we are only able to offer this service.
We do clearly state in our terms and conditions and in our confirmation emails that our delivery drivers are only able to offer kerb side delivery so as to avoid any confusion and disappointment providing complete transparency.

Poorly finished product. Deliverer wanted to leave products at front of building. Our office is on 4th floor. Persuaded to use lift but refused to take inside office.

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Excellent

Trusted Customer
19 May 2019 08:16

'Very easy to order from'

Very efficient, easy to order and informative during delivery period. Second time we have used Titan direct and would strongly recommend

Thank you very much for the great review and recommendation.

Perfect for use in our use in our canoeing centre, light and strong.

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Excellent

Steven Kang
4 October 2018 14:16

Prompt delivery, great product

Thank you for taking the time to review us, we appreciate it very much.

Great product at a great price

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Excellent

Mahnaz Kamran
14 August 2018 18:29

'Good quality, sturdy chairs that are safe for small children'

Really good value for money.

Fantastic to hear, thank you for the great review.

Received them promptly. Very good service.

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Good

Michael Small
2 August 2018 08:25

'Very good all round'

Avery straight forward ordering service. The chairs are excellent and I would definately recommend them.

Brilliant to hear, thank you for the great review of both our service and your new Titan chairs.

Excellent

Janice Legrain
9 July 2018 07:27

'Prompt and speedy'

Prompt and speedy service and delivery. Would definitely be happy to purchase from this company again.

That is really great, thank you for the fantastic review of our service.

Excellent

DENISE WARD, Coventry
24 June 2018 10:33

'Excellent company'

I cannot fault my experience with Titan Direct from placing my order to the delivery of it. The chairs are of excellent quality, really sturdy and they arrived well packaged within a few days of my order. I would certainly use this company again and would highly recommend them to anyone.

That is really brilliant to hear, thank you for your great comments and recommendation to others.

I bought these chairs for my 5 grandchildren for when they visit. I found it really difficult to source chairs of the right size and as these are chairs ordered by schools they are totally fit for purpose, really sturdy in a range of colours and will last for years. I and they are absolutely delighted with them.

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