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Titan Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.998% Positive (43 reviews)

Ratings based on data collected by third party reviewing platform.

5
88%
4
9%
3
2%
2
0%
1
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Latest Titan Direct customer service reviews

Excellent

Michael Baines
19 January 2024 09:39

Product arrived promptly and was of very good quality

Excellent

Trusted Customer
22 December 2023 18:16

'Very strong and substantial chair'

excellent service and delivery

Great to hear, thank you for the feedback.

Excellent

Trusted Customer
16 December 2023 00:01

'Good product good service'

Having had a very disappointing experience with a prev supplier and trolley, Titan supplied a No fuss service and delivery.

Excellent

Trusted Customer
22 November 2023 11:53

'Excellent quality chairs that come with excellent customer service!'

Excellent quality chairs that come with excellent customer service!
The chairs are sturdy and the price is probably the lowest on the market. The customer service is prompt and very helpful too.

Excellent

Phil Hadfield
9 November 2023 09:03

'Highly efficient'

Yes I would buy from them again, based on an efficient service and competitive prices.
Communication regarding planned deliveries of some goods could be improved. In particular more notice of planned despatch dates.

Excellent

Raj Sethi
17 December 2022 09:07

Fantastic service, very helpful staff, and fast delivery.

Thank you for taking the time to leave fantastic feedback.

Good price and a good product, value for money.

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Excellent

RONALD BROWN
9 July 2022 10:42

great service
good chair easy to use
just waiting for the committee feedback

Great to hear, thank you very much for your fantastic feedback.

Excellent

Trusted Customer
3 April 2022 12:17

Excellent service from the initial ordering - receipt of the goods and the invoice received in a timely manner. Would definitely order from this company again

Thank you for taking the time to leave such great feedback.

Excellent

Trusted Customer
10 July 2021 07:26

'Excellent and quick service'

Excellent and quick service

Brilliant to hear, thank you very much for taking the time to leave great feedback.

Very happy with this item

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Excellent

Trusted Customer
17 June 2021 12:33

Excellent product and delivery.
BRIAN.

Thank you very much for your really great 5 star review of our service and delivery.

Excellent

david hanwell
25 May 2021 10:07

easy ordering and fast delivery

Great to hear, thank you for the 5 star review of our service it is very much appreciated.

Excellent

Trusted Customer
6 May 2021 16:51

The desk was quickly delivered, exactly as pictured and good value. A perfect solution for a teenage workspace.

Thank you very much for taking the time to review us, we really appreciate your fantastic comments.

The perfect solution for a teenage workspace

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Excellent

Frank Rossiter, Tunbridge Wells
28 April 2021 18:24

'Great product'

Arrived on time very easy purchasing process. Well pleased

Thank you very much for the really great all-round review.

Great product, all weather proof, leave them in the garden, hose them clean. I've used these for years at work and decided to get my own at home. Very pleased.

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Excellent

Trusted Customer
28 January 2020 08:29

'Excellent service again'

This is the second time that I have orders chairs for my grandchildren for Titan Direct , the ordering process is simple and they arrived in the timescale indicated well packaged and brought to my door by a very pleasant delivery driver.

Wonderful sturdy chairs in a great range of colours.

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Excellent

Daniel Chillingworth
3 January 2020 08:16

Excellent service, very helpful on the phone and order arrived very quickly.

Thank you very much for the great review of our helpful service.

1 desk was slightly damaged in transit but we’ve still been able to use it, again quick turn around on ordering and we got them all in time for the event. Thanks

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All as ordered first class service and product

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Excellent

Trusted Customer
5 July 2019 08:54

Quick service

Thank you very much for the really great review of our quick service and your fantastic new Titan One Piece chairs.

Same as above . Teachers also loved them

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The children loved them and it make the classroom colourful

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Average

Thomas Brownlie
9 June 2019 11:01

'Disappointing'

Poor delivery service.

Thank you for taking the time to leave your review.
I am very sorry that you are disappointed in the kerb side delivery that you received and I understand your frustration that we are only able to offer this service.
We do clearly state in our terms and conditions and in our confirmation emails that our delivery drivers are only able to offer kerb side delivery so as to avoid any confusion and disappointment providing complete transparency.

Poorly finished product. Deliverer wanted to leave products at front of building. Our office is on 4th floor. Persuaded to use lift but refused to take inside office.

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Excellent

Trusted Customer
19 May 2019 08:16

'Very easy to order from'

Very efficient, easy to order and informative during delivery period. Second time we have used Titan direct and would strongly recommend

Thank you very much for the great review and recommendation.

Perfect for use in our use in our canoeing centre, light and strong.

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Excellent

Steven Kang
4 October 2018 14:16

Prompt delivery, great product

Thank you for taking the time to review us, we appreciate it very much.

Great product at a great price

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Excellent

Mahnaz Kamran
14 August 2018 18:29

'Good quality, sturdy chairs that are safe for small children'

Really good value for money.

Fantastic to hear, thank you for the great review.

Received them promptly. Very good service.

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